Tarps Now® strives to process your orders as soon as possible, with most items shipping within 10 - 25 business days. Custom orders can take up to 4-8 weeks to ship out. Our fabric by the yard or roll and our imported poly tarps typically ship out in 1-3 business days. Tarps Now® makes every effort to ensure the fastest possible delivery. Business days are Monday through Friday. If you need an item by a certain date, please ask. We will be more than happy to try to get it to you by that date. This includes North America, Canada and Mexico. Please e-mail us at if you wish to talk to us about other possible shipping methods. We may cancel an order and refund the purchase if an item is out of stock or discontinued.
When placing your order, our systems automatically shops for the best shipping rate for delivery to your shipping location. Whenever possible we will use parcel carriers. We cannot ship to P.O. (Post Office), A.P.O. (Army Post Office), or F.P.O. (Fleet Post Office) boxes. To make sure your order doesn't get delayed, please make sure your ship-to address is NOT a P.O., A.P.O., or F.P.O. Box. Shipping charges are based on the ship-to address and size/weight of products. For shipments to military addresses overseas, we ship to military supply transit centers throughout the country which in turn ships to APO, FPO, overseas military bases and battle fields.
When shipping address is incorrect or undeliverable, or buyer or buyer's designated receiving agent refuse to or is unable to accept UPS, FedEx or freight or other shipment packages, shipping fees cannot be refunded. Shipping charges must be paid again to reship orders that were undeliverable.
Tarps Now® reserves the right to change the shipping method from customer selected to a comparable or faster shipping method. In addition, Tarps Now® reserves the right to change shipping method from regular UPS to Freight Shipping for large, heavy or bulk orders.
All shipments to Michigan residents will be charge sales tax of 6%. If you live outside of Michigan we will only charge sales or use tax when so required by law.
Tarps Now® ships using UPS, UPS Freight and other Freight Carriers. On orders weighing over 150 pounds, there may be option of freight shipping. When you check out, you choose a specific shipping method. Tarps Now® cannot be responsible for a UPS or freight shipment's delivery date, or delivery time frame. There is no guarantee of shipping dates or delivery dates.
Many of our deliveries are shipped via UPS, which will only deliver to a street address. UPS cannot deliver to a P.O. Box address. Tarps Now® cannot ship to P.O. (Post Office), A.P.O. (Army Post Office), or F.P.O. (Fleet Post Office) boxes. To make sure your order doesn't get delayed, please make sure your ship-to address is NOT a P.O., A.P.O., or F.P.O.
Freight delivery means your product will be shipped and arrive via a large 28' or 53' truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers. We may also deliver part of your order by truck due to the characteristics of the product. Freight deliveries are generally made Monday through Friday between 8:00am-5:00pm, unless other arrangements are made between you and the carrier. Freight companies will not dispose of your packaging materials. Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, other arrangements need to be made for delivery, such as picking up at the delivery terminal or using an alternate ship-to address for your delivery. Please note the following:
Your delivery address must be capable of accepting a freight truck;
Someone will need to be present to sign for the delivery;
All charges for any redelivery or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment;
In the unlikely event of any damage or shortage to your order, please note it on the freight bill, accept the delivery then contact our customer service department to address any issues;
Additional charges may be incurred for multi-truckload deliveries and/or special crate packaging. Any additional charges will be communicated via phone or email; and,
Some larger orders may require a lift gate truck if a loading dock is not accessible. The added cost is the responsibility of the customer.
When your products are purchased at Tarps Now®, the terms of our Site Use Agreement, Shipping and Return Policies require you to immediately open and inspect your products at the time of delivery for any material damage, defect, or any other issue of any kind, as ownership title to products inure to you at the time of purchase. Should there be any issue, defect or damage, you must refuse delivery of your products and immediately return the products to us. In addition, should you fail to refuse delivery, Tarps Now® will not accept any responsibility for the return of any products you have received, used or misused, without limitation. All products are sold aby Tarps Now® in as is condition, without any warranty of merchantability or fitness for a specific use or purpose.
Inspect Upon Delivery
The terms and conditions of your purchase require you to inspect the products at the time of delivery before you sign the carrier's delivery receipt. It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a product is missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact to locate the missing item(s). If your product is being shipped by LTL or freight, be sure to check the product for any damage or missing items. All discrepancies must be noted on the Bill of Lading and signed by the driver. If there is no notation on the Bill of Lading for damaged or missing items Tarps Now® will not issue credit nor will replacement parts be sent out. We are not responsible to accept any damaged or defective products of any kind.
Orders Shipping To Outside of the US
Customers are responsible for ALL duties, taxes, tariffs, brokerage fees and custom fees for orders shipping to destinations outside of the US. Customers must pay any and all duties, taxes, tariffs, and fees imposed by governments and must also pay the shipping carrier any brokerage and processing fees to secure release of shipments. Tarps Now® shall at no time be responsible for any tariffs, taxes or fees imposed by governments or shipping carriers.
Free Shipping Offer
Tarps Now® offers free shipping on select products, designated with the free shipping icon. These products will be shipped Ground Service within the contiguous United States. Alaska, Hawaii, Puerto Rico and the US Virgin Islands are not eligible for free shipping offers. Free shipping is not available to PO Boxes, military APO's, restricted access or restricted delivery addresses. The free shipping offer is to a customers exterior door, or as determined by the carriers restrictions. Not included in the free shipping are additional fees, such as limited access, restricted access, lift gate service, holding, sorting, redelivery and residential freight deliveries. these fees will be billed before of after delivery, based on the shipping carriers determination. Returns of free shipping products will be charged an original shipment charge, (typically averaging 10-15% of the price of the item), along with the return shipping charge and 25% restocking fee. All shipping fees to return the item, and the original shipping fees, are non-refundable.
Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc.) will incur a $15.00 charge for each ground package and $25.00 charge for each air package, if any correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
Damaged, Lost or Defective Item(s)
You may choose to refuse the delivery if there is unacceptable defect or damage to your product item(s). If you choose to refuse the delivery, you must note any defect or damages on the delivery receipt. Please immediately contact to notify us of the refusal. If only part of a product item is defective or damaged, you may accept the order only if you record the defect or damages on the carrier's delivery receipt, and immediately contact us. Tarps Now® may, in its sole discretion, be able to replace damaged pieces. If a damaged item arrives outside of our business hours, please contact us on the next business day.
Once you have signed the delivery receipt, including any notation of any defect or damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse. If you discover damages after the delivery is complete, please contact immediately so that we may resolve the situation as soon as possible. We will ask you to email a picture of the defective item and describe the nature of the defect or damage. If after reviewing the pictures we feel that the merchandise is defective due to manufacturing you, will be asked to package the item back in the original box and wait for a call tag. We will replace the defective item with new merchandise the following business day. All defective merchandise must be reported to our sales office no later than five (5) days following the original invoice date. Please do not confuse a defect with shipping damage at the time of delivery.
In cases where a return is authorized, Tarps Now® Customer Service will issue a return tag for the package and inspect the merchandise before replacing the shipment. This is to ensure that the damage was not in any way used, caused by misuse or gross negligence of any kind. If we confirm that the merchandise has been damaged in shipment, or is defective as a result of the manufacturing process, then a return authorization may be granted.
Cancel an Order
Due to our large volume of orders, it may be difficult for Tarps Now® to immediately locate your order after it has been received. We will accept order cancellations within 1 to 12 hours of order placement. However, it is not possible to cancel orders after shipment. If you wish to cancel your order prior to delivery, please contact us immediately. In all instances pf order cancellation, there will be a $15 order cancellation charge.
Orders will be canceled ONLY if items have not been shipped. If items have been shipped, you must at all times adhere to our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will issue store credit for the product price minus 20% restocking fee and any associated shipping fees. If you wish to cancel your order prior to delivery, please contact us immediately at If product items have been shipped, you must refuse delivery or follow our standard return procedures. Please see our Return Policy for further details on returning your product. Custom order products cannot be canceled at any time after fabrication has begun.